Alpiderma

Frequently Asked Questions

Answers to the most common questions about the Oil, the Lotion, how they are made and how to order.

The Neutral Massage Oil is intended for deep tissue work and mobilisation techniques, with a long-lasting glide suited to deep tissue. The Neutral Massage Lotion offers a more controlled texture, ideal for soft tissue work and extended wellness massages. Both formulas share the same Swiss standard: high skin tolerance and neutrality.

Neutral means no imposed fragrance and no added colour, so that your treatment, your own products or the image of your practice are never affected. To date, Alpiderma remains the only neutral offering available on the Swiss market.

Oil and Lotion are formulated for repeated professional use — physiotherapists, masseurs and bodycare practitioners — but nothing prevents personal use. They were developed with practitioners in the field rather than in an isolated laboratory.

Yes. Both formulas offer high skin tolerance, suited to frequent professional use, including on sensitive skin. If an allergy is known, we recommend checking the full ingredients list on each product page before use.

The Oil contains: Paraffinum Liquidum, sweet almond oil, avocado oil, fragrance. The Lotion, which is water-based, also contains texturising agents (Dimethicone, Glyceryl Stearate and Cetearyl Alcohol, among others). The full, detailed list appears on each product page.

Oil and Lotion come in 1’000 ml bottles with a pump dispenser, designed for intensive professional use in practice.

Yes. Oil and Lotion are designed and made in Switzerland, as a registered trade mark, meeting the standards of precision that distinguish Swiss care products.

Allow 1 to 5 working days within Switzerland. We currently deliver within Switzerland only. Shipping costs are calculated according to the weight of your order and are shown before payment. More details on our Delivery Information page.

Yes, you have 7 days from receipt to return an item in its original packaging. After inspection, we will contact you to confirm the exchange or the issue of a credit note. Details on our Returns and Exchanges page.

Our team is available via our Contact page for any question about the products, orders or the security of your data.