Alpiderma

Terms and Conditions of Sale

Alpiderma reserves the right to change the sale prices shown on alpiderma.ch without prior notice. The images and/or photographs illustrating the products offered on alpiderma.ch do not form part of the contract. Should any errors have crept in, Alpiderma may not under any circumstances be held liable. In particular, product colours may differ from those of the actual products. Technical information and links are given for information purposes only. The technical specifications and/or the contents of the products delivered may also differ from the data supplied by the manufacturers or displayed on the internet.

Warranty conditions

  • The invoice serves as the warranty certificate.
  • Any return or exchange must be made in the original packaging or in suitable packaging, and must be accompanied by a copy of the corresponding invoice together with the reason for the return.
  • The costs and risks of the return are borne by the buyer.
  • Where, on delivery of the goods, a fault is found that is not due to transport but to our departments (error, defect, and so on), the transport costs relating to the exchange of the goods will be borne by us, provided that the fault is reported within 24 hours of receipt.

Very important: damage caused in transit

  • We wish to stress how important it is to check the contents of the parcel (quantity and condition) on receipt of the goods.
  • Very often the carrier or the postal worker will give you the impression of being «in a hurry», but they are obliged to wait until you have checked that the goods delivered are in good condition.
  • To preserve your rights, precise reservations must be recorded on the delivery note if the goods are damaged or if the packaging is sufficiently deteriorated to suggest a significant impact. The wordings «subject to reservation» or «subject to checking or unpacking» have no legal force. Example: delivery report — packaging damaged on top (photo if available), massage table cushion punctured (photo if available). Reservation entered after full inspection of the table. Witness: the driver, Mr XXX.
  • Please note: if no reservation is made on receipt, you automatically release the delivery driver from all liability. The warranty does not cover damage caused in transit, which is the responsibility of the carrier, but only manufacturing defects.
  • When checking the goods, if a problem is reported to the carrier, please notify our departments within 24 hours by telephone and confirm your claim by registered post. If this procedure is not followed, the transport-related defect cannot be taken on and any dispute will be borne by the customer.