Returns and Exchanges

Your Satisfaction, Our Priority

At Alpiderma, customer satisfaction is at the heart of what we do. We understand how important it is to make returns and exchanges simple and hassle-free. That is why we operate a 7-day returns and exchanges policy for online purchases.

How does it work?

If for any reason you are not entirely satisfied with your purchase, you may return your item within 7 days of delivery. Returns are sent by post to our office:

Alpiderma
Rue de Lausanne 17
CH – 1800 Vevey
Switzerland

Eligibility conditions

For your item to be eligible for an exchange or a credit note, the following conditions must be met:

• Return within 7 days: the order must have been delivered less than 7 days ago.
• Original packaging: the item must be returned in its original packaging, with all labels attached.

A straightforward returns process

We aim to make the returns process as simple and convenient as possible. Once we have received and inspected the returned item, we will contact you to confirm the exchange or the issue of a credit note.

Need help?

If you have any questions about our returns and exchanges policy, please get in touch. We are here to help and to make sure you are completely satisfied with your shopping experience at Alpiderma.